Privacy Policy

Privacy Policy

Effective Date: July 1, 2025
Last Updated: October 2, 2025

Edelweiss Heirlooms ("we," "our," "us") values your trust and is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit or make a purchase from our online retail shop.

1. Information We Collect

When you use our website, we may collect the following types of information:

• Personal Information: Such as your name, email address, phone number, billing address, shipping address, and payment details when you place an order.
• Account Information: If you create an account, we collect login details (such as email and password).
• Transaction Information: Purchase history, order details, and payment confirmations.
• Technical Information: IP address, browser type, device information, and usage data (e.g., pages visited, time spent on site).
• Voluntary Information: If you contact us (by email, chat, or phone), we may store your communications.

2. How We Use Your Information

We use the information we collect for purposes including:

• Processing and fulfilling your orders.
• Communicating with you about your orders, updates, and promotions (if you consent).
• Improving our website, products, and services.
• Detecting, preventing, and addressing fraud or security issues.
• Complying with legal obligations.

3. Sharing of Information

We do not sell your personal information to third parties. We may share your data only in the following cases:

• Service Providers: With payment processors, shipping companies, or IT support providers who help us operate our shop.
• Legal Compliance: If required by law, subpoena, or legal process.
• Business Transfers: In the event of a merger, acquisition, or sale of assets.

4. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

• Enhance your browsing experience.
• Remember items in your cart.
• Analyze website traffic and usage patterns.

You can manage cookies through your browser settings, but disabling them may affect functionality.

5. Data Security

We implement reasonable security measures (such as SSL encryption) to protect your personal information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Your Rights

Depending on your location, you may have the following rights:

• Access the personal data we hold about you.
• Request correction of inaccurate information.
• Request deletion of your data (subject to legal obligations).
• Opt out of promotional communications at any time.

To exercise these rights, please contact us at [Insert Contact Email].

7. Children’s Privacy

Our services are not directed to children under 16, and we do not knowingly collect information from them. If we discover that we have collected personal information from a child, we will delete it promptly.

8. Third-Party Links

Our site may contain links to third-party websites. We are not responsible for their privacy practices or content. Please review their policies before sharing information.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

Edelweiss Heirlooms, LLC
Email: edelweissheirlooms@gmail.com
Phone: 205-634-4031
Address: 1425 Montgomery Hwy Ste 119; Vestavia Hills, AL 35216